JANUARY 2023
Issue #03 | Article 01 / 04
The lifecycle of a client project: Investor services
Imagining your commercial real estate investment to be a four-stop journey, here’s how it might look like as you experience Avison Young’s holistic approach and the many service lines that could touch any one project.
Today more than ever, real estate investors need a partner that can help them navigate their journey. Together, they can review data and analytics about markets; technology to improve efficiency of leasing and asset management; ESG policies and corporate sentiment on carbon reduction and sustainability objectives; and insights into how occupiers will use buildings and spaces. Investors can depend on our team to leverage our experience, expertise, and market intelligence to help design and implement portfolio solutions that will achieve investment objectives and maximize returns.
A continuous process
Investors can be at any stage in their investment journey, which for clarity we have grouped into major phases, or “stops” below. Investing in commercial real estate is best an iterative process rather than a linear one. The key steps outlined below are a part of Avison Young’s holistic, integrated approach, service lines and client-first service delivery model – and, together, these can improve your desired outcomes. Whatever your budget, we can help you move closer to achieving both financial and non-financial objectives.
First stop: Investment strategy
Many Avison Young service lines would connect with you on this first stop:
- Investment Management
- Real Estate Management Services
- Data Analytics
- Risk Assessment
- ESG Strategy
Many assignments start in the investment strategy stage. Here, we work with you to understand your strategic and financial objectives, identify, and evaluate improvement/deployment opportunities, and provide advice and action plans for meeting short- and long-term goals. We do this through proper due-diligence, investment, divestiture, active management, and reporting.
Buying and selling real estate isn’t just about the transaction; it’s about the insight and intelligence that goes into the execution of the investment strategy. We are creative in our approach to bring you intelligent acquisition and disposition solutions. We have built valuable relationships bringing off-market investment and sales transactions to private and institutional clients. We also have extensive experience and deep local, national, and global relationships for financing, venturing, and developing projects that provide you with the sponsorship you may need to grow your portfolio during challenging economic times.
Investment strategy involves bringing the right people into the conversation from the onset. Assessing the needs of the asset in question and involving the right teams means having our Real Estate Management Services experts accurately report on how efficiently the asset is being managed. This can include financial
reporting all the way through to “boots on the ground” maintenance and capital improvements, most of which could be facilitated in-house. In a post-pandemic world, programming has become an important part of tenant attraction and retention.
Our Data Analytics team is supported by a global intelligence platform, AVANT by Avison Young. This leading-edge data platform facilitates transparency, accessibility and understanding to our markets, trends and market dynamics, allowing clients to make informed decisions that realize the full potential of their real estate. Beyond property and market analytics, AVANT provides access to transportation data, air quality ratings, building attributes, walk scores and more – helping make critical, strategic decisions for clients’ overall business.
In addition to our collection of experts to effectively address the needs of an asset, ESG is a critical component of any project we undertake, as we leverage data, technology, and expertise to support clients on their ESG journey. Our ESG commitments are aligned to the UN Sustainable Development Goals (UNSDGs), and we partner with clients to improve energy performance, reduce the carbon impact of the buildings we manage for them, as well as advise them to explore renewable generation opportunities on for their premises.
Many assignments start in the investment strategy stage. Here, we work with you to understand your strategic and financial objectives, identify, and evaluate improvement/deployment opportunities, and provide advice and action plans for meeting short- and long-term goals. We do this through proper due-diligence, investment, divestiture, active management, and reporting.
Buying and selling real estate isn’t just about the transaction; it’s about the insight and intelligence that goes into the execution of the investment strategy. We are creative in our approach to bring you intelligent acquisition and disposition solutions. We have built valuable relationships bringing off-market investment and sales transactions to private and institutional clients. We also have extensive experience and deep local, national, and global relationships for financing, venturing, and developing projects that provide you with the sponsorship you may need to grow your portfolio during challenging economic times.
Investment strategy involves bringing the right people into the conversation from the onset. Assessing the needs of the asset in question and involving the right teams means having our Real Estate Management Services experts accurately report on how efficiently the asset is being managed. This can include financial reporting all the way through to “boots on the ground” maintenance and capital improvements, most of which could be facilitated in-house. In a post-pandemic world, programming has become an important part of tenant attraction and retention.
Our Data Analytics team is supported by a global intelligence platform, AVANT by Avison Young. This leading-edge data platform facilitates transparency, accessibility and understanding to our markets, trends and market dynamics, allowing clients to make informed decisions that realize the full potential of their real estate. Beyond property and market analytics, AVANT provides access to transportation data, air quality ratings, building attributes, walk scores and more – helping make critical, strategic decisions for clients’ overall business.
In addition to our collection of experts to effectively address the needs of an asset, ESG is a critical component of any project we undertake, as we leverage data, technology, and expertise to support clients on their ESG journey. Our ESG commitments are aligned to the UN Sustainable Development Goals (UNSDGs), and we partner with clients to improve energy performance, reduce the carbon impact of the buildings we manage for them, as well as advise them to explore renewable generation opportunities on for their premises.
Second stop: Transactions and capital strategies
Service lines that connect with you on this second stop:
- Brokerage
- Data Analytics
- Capital Markets
- Development/project management
- Investment Management
- Debt and Equity Finance
- Valuation and Advisory Services
Once you’ve passed the Investment Strategy stage of a project, your next stop is Transactions and Capital Strategies. Here, we help prepare to acquire, dispose, lease, or develop/upgrade a property.
Our capital markets specialists can ensure best-in-class service as well as positive outcomes. They specialize in off-market transactions, particularly where execution is challenging due to lack of quality supply.
Our debt and equity finance group specializes in arranging permanent secured, constructions/development, mezzanine, and structured finance options to deliver the optimal structure with the ideal capital provider, enhancing the value of a complex transaction. Together with investors, we can also support joint ventures and tokenization/syndications, creating and managing the best reporting structures and ongoing support for all parties.
Our brokerage operations deliver experienced market intelligence, using analytics from AVANT to provide a market narrative specific to your current or prospective assets. This could include nuanced guidance that may not be available in spreadsheets or in other analytics, such as: what competitive assets are offering in the form of amenities or flexible office options, and the detail behind lease comparables.
Using our deep market intelligence, our Valuation and Advisory team offers reliable appraisals reporting and responsive service. Whether it is the disposition, acquisition, financing, quarterly or annual reporting and litigation, you need to know the value of the asset. That’s not always easy to do when economies in global markets continue to fluctuate. Our team protects and maximizes your real estate investments.
Once you’ve passed the Investment Strategy stage of a project, your next stop is Transactions and Capital Strategies. Here, we help prepare to acquire, dispose, lease, or develop/upgrade a property.
Our capital markets specialists can ensure best-in-class service as well as positive outcomes. They specialize in off-market transactions, particularly where execution is challenging due to lack of quality supply.
Our debt and equity finance group specializes in arranging permanent secured, constructions/development, mezzanine, and structured finance options to deliver the optimal structure with the ideal capital provider, enhancing the value of a complex transaction. Together with investors, we can also support joint ventures and tokenization/syndications, creating and managing the best reporting structures and ongoing support for all parties.
Our brokerage operations deliver experienced market intelligence, using analytics from AVANT to provide a market narrative specific to your current or prospective assets. This could include nuanced guidance that may not be available in spreadsheets or in other analytics, such as: what competitive assets are offering in the form of amenities or flexible office options, and the detail behind lease comparables.
Using our deep market intelligence, our Valuation and Advisory team offers reliable appraisals reporting and responsive service. Whether it is the disposition, acquisition, financing, quarterly or annual reporting and litigation, you need to know the value of the asset. That’s not always easy to do when economies in global markets continue to fluctuate. Our team protects and maximizes your real estate investments.
Third stop: Operations
Service lines that connect with you on this third stop:
- Property Management
- Project Management
- Mortgage Services
- Agency Leasing
- Landlord Representation (same as Agency Leasing)
- AVANT Data Technology
- ESG Services
Our team is with you from strategy and acquisition to day-to-day asset and property management, all the way through to long-term strategic planning and international reporting. We keep a pulse on market trends and best practices across real estate specializations, delivering bespoke, long-term strategies catered to your goals and risk tolerance. Together, we’ll create a real estate portfolio that generates stable income and growth, while reducing risk to ever-changing economic conditions.
In addition to asset investment, owners are seeking asset management – where effective oversight can make a significant contribution to your bottom line. Our Property Management team is committed to providing improved valuations, funds from operations, tenant retention and return on investment. We deliver innovative solutions that support strategic business objectives, applying integrated management and reporting services.
Our Project Management team helps identify areas for renovation or upgrade that will increase value and make them more appealing for current or future occupiers or buyers. We mitigate risk by managing even your most complex projects on time, on budget and in line with strategic objectives. No matter how straightforward or complex, every project has risks. When things get off track, it can be costly and disruptive for your business and your people. Our team steers you throughout the various stages of your project from planning to building to financing.
Our valuation group reassesses the asset’s worth, while our mortgage team helps with any financing of your assets. In a highly competitive and data-driven market, our proprietary, leading-edge AVANT by Avison Young platform provides our agency leasing team with up-to-the-minute data that identifies macro and micro market trends. Our insights position your assets for competitive advantage.
That's a wrap!
We've gone through the whole lifecycle of an Investor services project at Avison Young, exploring all our service line touchpoints at each stage. We hope you enjoyed the journey!
Our experts who contributed to this article
© 2023 Avison Young. Information contained in this report was obtained from sources deemed reliable and, while thought to be correct, have not been verified. Avison Young does not guarantee the accuracy or completeness of the information presented, nor assumes any responsibility or liability for any errors or omissions therein. All opinions expressed and data provided herein are subject to change without notice. This report cannot be reproduced, in part or in full, in any format, without the prior written consent of Avison Young.